Warranty Policy

At Excellence Auto Parts, we stand by the quality of our products and offer a warranty to ensure customer satisfaction. This Warranty Policy explains the coverage, claims process, and limitations of our product warranties.

1. Warranty Coverage

  • Our warranty covers manufacturing defects and faulty workmanship.
  • Warranty periods vary by product and are specified on the product page or invoice.
  • The warranty applies only to products purchased directly from Excellence Auto Parts.

2. What Is Covered?

  • Defective materials or manufacturing faults that affect the normal function of the product.
  • Premature product failure under normal use.
  • Replacement or repair of the defective item (as determined by our team).

3. What Is Not Covered?

  • Damage caused by misuse, improper installation, or modifications.
  • Normal wear and tear, corrosion, or cosmetic damage.
  • Damage caused by accidents, negligence, or external factors (e.g., weather conditions).
  • Labour costs related to installation, removal, or diagnostics.

4. Warranty Claim Process

  1. Contact Us: Email support@expautopart.co.uk with your order number and details of the issue.
  2. Provide Proof: Attach photos/videos of the defect and a copy of your invoice.
  3. Evaluation: Our team will assess your claim and may request additional details.
  4. Resolution: If approved, we will offer a replacement, repair, or refund based on the warranty terms.

5. Warranty Limitations

  • The warranty is non-transferable and applies only to the original purchaser.
  • Any unauthorised repairs or modifications will void the warranty.
  • We reserve the right to reject claims if the product shows signs of misuse.

6. Contact Us

For any warranty-related inquiries, please contact us:

By purchasing from Excellence Auto Parts, you acknowledge and agree to this Warranty Policy.