Privacy Policy

Last Updated: 17/03/2025

At Excellence Auto Parts, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

1. Information We Collect

We collect the following types of personal data when you use our website or services:

  • Personal Identifiable Information (PII): Name, email address, phone number, billing and shipping address.
  • Payment Information: When making a purchase, payment details are processed securely through third-party payment processors. We do not store full credit/debit card details.
  • Account Information: If you create an account, we collect login credentials and order history.
  • Technical Data: IP address, browser type, device information, and website interaction data through cookies and tracking technologies.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing & Fulfilment: To process and deliver your purchases.
  • Customer Support: To respond to your inquiries and provide assistance.
  • Marketing & Promotions: To send promotional emails and offers (only with your consent).
  • Website Improvement: To analyse usage trends and enhance our website functionality.
  • Security & Fraud Prevention: To detect and prevent fraudulent transactions and ensure website security.

3. Legal Basis for Processing Data

We process personal data based on the following legal grounds:

  • Performance of a contract: To fulfil our obligations under purchase agreements.
  • Legitimate interests: For business improvements, fraud prevention, and customer support.
  • Consent: When required for marketing communications and cookies.
  • Legal compliance: To comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

  • We use cookies to enhance your browsing experience and analyse website traffic.
  • By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
  • For detailed information, please refer to our [Cookie Policy].

5. Data Retention

  • We retain your personal data only as long as necessary for the purposes stated in this policy.
  • Transaction records are retained for legal and tax compliance.
  • User accounts may be deleted upon request, subject to legal retention requirements.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Correct any inaccurate or incomplete data.
  • Right to Erasure (‘Right to be Forgotten’): Request deletion of your personal data under certain conditions.
  • Right to Restrict Processing: Limit the use of your data in specific cases.
  • Right to Data Portability: Request transfer of your data to another service provider.
  • Right to Object: Object to processing for marketing or legitimate interest purposes.
  • Right to Withdraw Consent: Withdraw consent for data processing at any time.
  • Right to Lodge a Complaint: File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated.

To exercise these rights, please contact us at support@expautopart.co.uk.

7. Data Security Measures

We implement strict security measures to protect your data, including:

  • SSL encryption for secure online transactions.
  • Access controls to restrict data access to authorised personnel only.
  • Regular security audits to ensure data protection compliance.

8. Sharing Your Information

We do not sell or rent your personal data. However, we may share data with:

  • Service providers & partners (e.g., payment processors, couriers) for order fulfilment.
  • Legal authorities when required by law or in response to legal requests.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their privacy policies before providing any personal data.

10. Changes to This Privacy Policy

We may update this policy from time to time. Any significant changes will be communicated via email or a notice on our website.

11. Contact Information

For any privacy-related inquiries, please contact us:

By using our website, you acknowledge and agree to this Privacy Policy.